Refund policy
Orders & Returns
Return requests must be made within 5 business days of delivery receipt.
Returns are eligible for refund ($12 restocking fee), store credit, or exchanges, as long as it meets the following requirements:
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Items must be full price items. All sale items are FINAL SALE. They are not eligible for returns, exchanges or store credit.
- We reserve the right to deny a refund, an exchange, or a store credit if the item(s) returned are not in original condition or do not meet our quality standards. A $12.00 return fee will be applied to all returns which will be deducted from your refund. If you choose a store credit the $12 return fee will be waived.
- Please note we do not do price adjustments on items previously purchased at full price. If an item is purchased on sale and the price drops during the sale time we are unable to do a price adjustment.
To start a return, you can contact us at contact@tseegan.com If your return is accepted, please note that return is at your charge. W e will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@tseegan.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.